The Best Service in Europe
How can we help you? For us, service isn’t just about repairing and caring for your equipment, we believe it starts with the selection of products we offer you, and goes right the way through to the way we ship your equipment.
Before
Service starts with the selection of products we offer you. We're available by phone, email, and in store to offer help and advice before you make your purchase.
We have a team of experts on hand to help and advise you by phone, email or in store.
Our detailed online guides offer hints and tips as well as technical know-how for beginners and professionals.
In addition to product videos, sound samples and 360° pictures, our website also offers reviews from magazines and customers for thousands of different items.
During
It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock holding so we can deliver your gear even faster.
Our warehouse offers the best availability and fastest shipping. 90% of all orders leave our warehouse within 30 minutes of us receiving them.
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
If you don't like the item you've bought, you can return it within the first 30 days, no questions asked.
After
If you find yourself with technical problems, we won’t let you down: we have teams of in-house technicians who'll help you quickly and efficiently.
We extend the manufacturer's warranty to a total of 36 months - with no additional cost to you.
A Plek'd guitar feels better and sounds better, so our Guitar Workshop offers this service just for you.
We have eleven fully equipped workshops with trained specialists who can maintain and repair your equipment should the time come.
Apart from the product videos, sound samples and 360° pictures, you will also find interesting online guides, test reports from all the major magazines, over 250 thousand customer reviews and much more.
With the exception of the test reports and customer reviews, the rest of the online material comes from our own photo and recording studios. We have professional photographers, experienced studio musicians and composers working daily to provide you with even better content for even more products.
Our external content teams supply us with video recordings, product tests and online guides. The published videos can be found on the relevant product pages and on our big Videoblog.
We also have a laboratory testing technical equipment such as microphones or speakers. They ensure that the information we receive from the manufacturer is correct, so that we know we can rely 100% on the information we give you.
Service Team Contact Details:
USB Interface 2 x 2 USB 2.0 interface 24-bit / 96 kHz, 2 Mic / instrument inputs: XLR combo jack, 2 Line outputs: 6.3 mm jack balanced, MIDI input and output, Stereo headphone output: 6.3 mm jack, USB 2.0...
Source Audio SA 270 - One Series EQ2 Programmable Equalizer; 10-band equalizer effects pedal, 10 adjustable frequency bands ranging from 31 Hz to 16 kHz with +/- 18 dB boost/cut for each band, parametric equalization capabilities to adjust the frequency...
Compact Steel String Guitar with Pickup Ideal as a travel guitar, With FreeBoost technology: Uses the back of the LAVA ME guitar as a speaker - reverb, Delay and chorus effects can be played without an amplifier, One-piece, injection...
Behringer CP1A; power supply module for Eurorack systems; LED indicators for +12V, -12V and +5V rails; connectors for 2 flying bus boards; power rating: 1A (+12V) / 1A (-12V) / 0.5A (+5V); width: 4 HP; depth: 52mm: including: external power...
beyerdynamic Phonum; speakerphone for conference calls via internet; Bluetooth technology for more freedom of movement; USB connection as a secondary interface; range up to 10 m; runtime of rechargeable battery < 12 hrs; audio codec: Low Complexity Subband Codec (SBC);...
Nura nuraloop bluetooth in-ear headphone - personalised Sound, 16+ hours wireless battery, Active Noise Cancellation, Social Mode, TouchDial controls, Wireless and wired, aptX HD Bluetooth? 5, Sweat resistant, Voice calls, Automatic on/off, In the box: 1x NuraLoop, 1x analog cable,...
Marshall Stockwell II Black Bluetooth Speaker, 2x 10 W Woofer, 2x 5W Tweeter, class D amplifier, bluetooth 5.0, Multi-Host-Funktion (simply switch between two bluetooth devices), frequency 60-20000 Hz, input: 1x 3,5mm stereo jack, controls: volume, bass & treble, upt to...
Pitch and Timing Correction Software and Plugin (download) Update from Celemony Melodyne 4 studio to Melodyne 5 studio Largely free processing of monophonic and polyphonic audio material at the frequency and time level in excellent sound...
Synapse Audio Obsession (ESD); virtual synthesizer; meticulous and faithful emulation of an analog polyphonic classic synth; two parts engine with 8 or 16 voice boards; single, dual and split modes; comprehensive set of parameters per voice; comprehensive modulation capabilities; 2...
Multi-Effects Processor for Electric Guitar Integrated pedalboard with separate amplifier control panel, 5 foot switches and one expression/volume pedal, Coloured LCD touchscreen surface with drag-and-drop and swipe functionality for simple and quick operation, Effects chains with up to 9...
Sennheiser RR 5000 In-Ear wirelesss headphone - attention! no transmitter included! just for extension of RS5000! srechargeable wireless headphone, three different hearing profiles, up to 70 m range, 125 dB SPL, up to 12 h running time, frequency response: 15...
Turbosound TS-12W350/8W, 12" Woofer, 8 Ohms, 350 Watts RMS, 1400 Watt Peak, 61 Hz - 3 kHz, SPL: 95 dB (1 W / 1 m), Rigid aluminum die-cast frame, Mounting hole diameter: 299 mm (11.77"), Overall Diameter: 316 mm (12.44"),...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Stra?e 1
96138 Burgebrach
Germany